PROCESSING TIME FOR SHIPMENT

We typically process all orders within 1–2 business days. Please note that shipments are not made on weekends or holidays.

In case of a high volume of orders, there might be a slight delay in shipments by a few days. We kindly request you to allow some extra time for delivery. If there are any significant delays in shipping your order, we will promptly notify you through email or telephone.

Watercleanaqua.store

Ships to the United States. Standard Shipping is Free of charge (5–12 business days).

Unfortunately, we do not ship to regions such as:

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Delivery to Alaska and Hawaii- Economy Shipping (5-12 business days) - 12 dollars.

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping orders over $50 anywhere in the USA.

We do NOT ship to P.O. boxes or APO/FPO addresses.

Shipping to Canada, Mexico is accomplished with the help of the DHL logistics company. The cost and delivery time is calculated automatically on the goods in the shopping cart of the site.

International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

Shipping to Europe is facilitated through the logistics services of DHL. The expenses and delivery duration are automatically computed based on the items in the shopping cart on the website.

DHL flat rates and taxes are displayed at checkout as the following:

DHL eCommerce flat rate is displayed as Standard International
DHL Express flat rate is displayed as Express International
Carrier-calculated taxes are automatically calculated at checkout

International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

Delivery delays can occasionally occur. Please double-check your billing and shipping address when placing an order as we are unable to reroute packages.

SHIPMENT CONFIRMATION ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.

DAMAGES

Watercleanaqua.store is not liable for any products damaged
or lost during shipping. If you received your order damaged,
please contact the shipment carrier to file a claim. Please save
all packaging materials and damaged goods before filing a claim.

SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@watercleanaqua.store

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.

Still have questions? Please send us an e-mail: info@watercleanaqua.store

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Partial Refunds or Restocking Fees

If You Return

You'll Receive

Items in original condition past the return window*

80% of the item's price

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an seller error

Up to 50% of the item's price

Refunds (if applicable):
Upon receiving and inspecting your return, we will send you an email to confirm that we have received your item. Subsequently, we will inform you about the approval or rejection of your refund. If your refund is approved, the credit will be processed and automatically applied to your credit card or original method of payment within a specified number of days.

Late or Missing Refunds (if applicable):
If you have not received your refund yet, please begin by checking your bank account again. Afterward, contact your credit card company, as there may be a delay before the refund is officially posted. Additionally, get in touch with your bank, as processing time may be required before the refund is visible. If you have completed these steps and still have not received your refund, please don't hesitate to contact us at info@watercleanaqua.store

Exchanges (if applicable):
We only replace items if they are defective or damaged. Should you need to exchange your product for the same item, kindly send us an email at info@watercleanaqua.store

Ship Returns To: 3038 SW 42nd St,  Fort Lauderdale,  FL, 33312

Customer Support: Phone: +12678734023

Email: info@watercleanaqua.store

Dear user,
We understand how important it is for you to keep your information confidential. Therefore, our website uses the SSL certificate to protect your card information.
To be able to pay for orders on our website, we use several payment services. Therefore, you have a choice, you can pay with any of your cards. If for some reason you cannot pay for your order, please write to us:

info@watercleanaqua.store
We Accept:

Visa, Mastercard, Shop pay, PayPal, AMEX, Diners Club, Discover, Apple Pay, Google Pay.